Delivery & Returns
Here at Aligned Detailing we understand that sometimes you need to send things back to us, either you have ordered them by mistake or you have received a faulty item.
Once you have received your parcel you then have 14 days to return any unwanted item to us for a full refund. Any delivery or return postage paid is non-refundable. Please enclose your proof of purchase with the item/s you are returning this will ensure you receive your refund promptly.
If you realise that you have ordered incorrectly before we ship your order then you can cancel your order with a full refund. Simply contact us via email or phone to cancel your order. Once the items have been shipped we are unable to cancel any orders and the goods will have to be returned to us.
We want all orders to get to our customers as safely and as quickly as possible but we also understand that sometimes items can get damaged during transit.
If you receive a damaged item in your parcel you must make us at Aligned Detailing aware as soon as possible. We will then arrange for a replacement item to be shipped out to you and in some cases we will arrange to have the damaged item collected from you. If this is the case simply pop the item back into the box it arrived in and we will let you know when the item will be collected.
If there are obvious signs of damage to the outer container when the delivery driver hands the parcel over to you then simply refuse the delivery. Please make us aware by email or telephone and we will re-send the items out to you.
Once we have received your returned item our returns department will inspect the item and if the item has been returned in an un-used condition ( except for damages) we will then process your refund. The refund will be processed using the payment method on the original order.
If an item becomes faulty you should contact us by email or phone to make us aware of the problem as soon as the fault occurs.Items that are deemed a consumable item i.e towels, polishing pads, wash mitts and brushes only come with a 3 month warranty as they will be subject to wear and tear from usage.
Any faulty item must be returned to us where our returns department will inspect the item. If the item can be repaired under a manufacturers warranty, the item will be repaired and returned to you. Any item that is found to be faulty due to misuse will not be repaired until you have been informed of the costs involved. Delivery charges and return postage are non refundable. Please enclose a copy of your proof of purchase with your items.
Here's the information you need to know about the different delivery options that are available to you once you have purchased your items on the Aligned Detailing website. We want you to be confident that we only use reputable courier companies to get your items to you as quickly and as safely as possible.
Deliveries to mainland UK are made by either Royal Mail or DPD. We aim to ship out your products as soon as possible Within 24hrs.